By ordering goods from Afternoon Crumbs you agree to the following Terms and Conditions and the Afternoon Crumbs Shopify Store Conditions which can be found here.
- Afternoon Crumbs will not disclose any personal information about customers to third party businesses or organisations in any way, shape or form.
- Images on the website are to be used as a guide only. All Afternoon Crumbs products are handmade and may vary from the images provided. Please contact Afternoon Crumbs if you have specific questions about products.
- Full payment is required to confirm online and telephone orders for non-bespoke products.
- For bespoke orders a deposit of 50% will be required in order to confirm the booking.
- Full payment must be received 3 days prior to delivery/collection.
- All orders cancelled 28 or more days before the delivery/collection date will receive a full refund of the deposit.
- All orders cancelled 14 or more days before the delivery/collection date will receive a 50% refund of the deposit.
- Once the deposit has been paid any changes made fewer than 14 prior to the delivery/collection date (including but not limited to date, size, quantity, flavour, design) will be accepted at the sole discretion of Afternoon Crumbs.
- For bespoke orders you will be sent an invoice which can be paid online, via a link provided,by bank transfer, by credit or debit card over the phone or in store or by cheque or cash.
Collection and Delivery
- All non-bespoke online and telephone orders must be collected from Afternoon Crumbs (28 The Parade, Claygate, Surrey, KT10 0NU) during opening hours unless delivery is otherwise agreed by Afternoon Crumbs.
- Bespoke orders over the value of £100 are hand—delivered or can be collected in store during opening hours. Delivery in KT10-14 postcodes is complimentary but please enquire for delivery charges for London and further afield.
- Somebody must be available at the specified address to receive the order at the agreed date and time.
- Afternoon Crumbs cannot accept liability for the order or subsequent handling of products after delivery or collection has been made.
Refunds and Returns
- Refunds will only be given in the event that you receive the incorrect product. If this is the case please contact us within 24 hours of receipt of delivery.
- We reserve the right to use photographs of orders we prepare for our website, blog, social media and other marketing. If you would like to request that we do not use pictures of your order we will be happy to do so but you must let us know at the time of ordering.
Allergen info and disclaimers
- Please enquire about specific allergy requirements prior to ordering.
- Unless specified please note that all Afternoon Crumbs cupcakes contain eggs, milk, wheat flour containing gluten, food colouring and are made in a kitchen that handles nuts and alcohol. Specific products may also contain other allergens such as soya and nuts.